FAQ

You can easily place your
order through our website [heliconiasflowers.com], where you can select the floral arrangement or product you want. You can also place your order by phone by calling [8456700656] or by visiting our physical store at [5185 RTA 209 Accord New York 12404].

Yes, we offer home delivery throughout the [name your service area, for example, New York and surrounding areas]. Shipping costs vary depending on the location and order size.
During the checkout process, you will be able to see the shipping cost before confirming your order.

The standard delivery time is 2 to 3 business days, depending on the location. However, we also offer expedited delivery options that can guarantee same-day or next-day delivery.
Please check the delivery options during the checkout process.

Yes, in most cases, you can select a time window for delivery. If you need urgent delivery at a
specific time, we recommend calling us to confirm availability.

Of course! We offer customization options for all our floral arrangements. You can choose the flowers you like, the color, the size, and the type of arrangement. If you have any special preferences, feel free to contact us, and our floral design team will work with you to create the perfect arrangement.

We apologize for any
inconvenience. If you received a damaged or incorrect order, please contact us within 24
hours of delivery so we can resolve the issue. We can offer you a replacement or a refund as appropriate.

Since we work with fresh products, such as flowers and floral arrangements, we do not accept returns unless the product is defective or there was an error with the order. For
non-perishable products (such as gift baskets, plants, and accessories), we accept returns within 7 days of purchase if the product is in its original condition.

Yes, you can schedule delivery for a future date. When placing your order, you just need to select your preferred delivery date on the calendar.

Yes! We offer custom floral designs for weddings, corporate events, parties, and other special occasions. If you are planning an event, please contact us in advance to discuss your needs, and we can create a design that perfectly fits your event.

We offer a wide variety of fresh flowers, including roses, lilies, sunflowers, orchids, tulips, gerberas, and many more. We also offer potted plants and custom floral arrangements for any occasion.

Currently, we only offer delivery within the United States. However, if you wish to send flowers
to Colombia or another country, please contact us to discuss alternative options.

If you have any other questions or need assistance, feel free to contact us. You can email us at [administration@heliconiasflowers.com], call us at [8456700656], or visit our physical store. We will be happy to assist you.